ERP - Non-Conformities and Improvement Opportunities Register
Metron Group
ERP - Non-Conformities and Improvement Opportunities Register
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ERP - Non-Conformities and Improvement Opportunities Register
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> 3 Years Rolling
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05.PR018 Quarantine
1.5 Agree Actions Discuss issue with Operations Manager, agree actions. If the issue has arisen due to a non-conformance, the NC/IO process should be followed.
If the item is to be sent for external repair or calibration, this should be actioned through the procurement process.
If the item is to be repaired internally, this should be managed as an internal project.
Notes can also be added to the Asset Register to provide more information.
Project Planner and Controller and Team Lead
05.PR026 Failed Product & Control of non-conforming outputs
1.2 Non-conformance to be raised within system. See non-conformance process for how to add this to the system.
Non-conformance to be treated as a priority.
If a product has failed after it has already been delivered, then it should be logged as a failed product within the NC register (tick box).
If we have received a client complaint, make sure that this is recorded.
If we have provided a non-conforming service then ensure that the details are logged, especially the personnel involved (e.g. not following agreed work pack or client instructions etc).
Operations Manager
05.PR026 Failed Product & Control of non-conforming outputs
2.1 Implement action plan and continue to follow non-conformance process. Follow NC process.
Actions can be raised for others to complete.
If appropriate, move any non-conforming parts from the workshop or at least ensure there is awareness that work is halted.
The actions should be based on the nature, complexity, significance and urgency of the non-conformity.
Operations Manager
07.PR031 Supply Chain Management
1.3 Review documentation and performance If required, prior to the review, discuss the performance of any suppliers with the Procurement Administrator and Operations Coordinator.
Any non-conformances will be logged within the NC/IO register. This should also be checked to determine if there are any issues with suppliers that need to be taken into consideration. Discuss any issues with the QA Manager
The QHSE reports and IMS Management review minutes can also be used as inputs.
On the Memo Tab on the accounting package look for the stored copy of the Supplier Evaluation Form and associated documentation (if applicable.
If the dates on the documentation (ISO certifications, insurance etc.) have lapsed, or if there is no Supplier Evaluation Form stored, issue a new Supplier Evaluation Form to the suppliers.
A risk based approach is recommended (i.e. a more thorough review of suppliers critical to business performance is more valuable than low volume commodity suppliers). In, addition, Metron has a broad supply chain and our clients rely on us for fast delivery and so delivery times and responsiveness of suppliers should be taken into consideration.
Additional criteria to take into consideration; -Delivery times -Price -Quality of products/services -Relevant certifications/permits etc.
Finance Manager
14.PR036 HSSE Inspection Procedure
1.4 Action Any non-conformances to be raised on ERP and any suggestions for improvements to be raised as a Suggestion